This company is horrible. I’ve Never seen a shipping company to where they vehicles have so many mechanical issues and they can’t deliver your items. I received a call yesterday that my item will be delivered and the Inbetween times. So I took off so that I can be here to receive it and then on today I got a call saying that they are having mechanical issues. After reviewing the reviews this has been an ongoing issue and it needs to be addressed. Many companies are going to be refunding their customers due to using this shipping company.
Estes broke a pallet worth of merchandise. Told me they had no clue where my shipment was. Told the company they broke it. Then marked the packaged as shipped, refused by receiver, disposed of on site. No you did not do that. I have cameras. Now it its taking longer for the shipper to reship since you marked i received it. 10/10 i do NOT recommend Estes.
They lost a pallet the size of a baby elephant! How incompetent of them! 48 X 40 x 56 @ 350lbs! 4 pallets collected, delivery driver informed customer only 3 onboard, had to send replacements for an urgent project and when the SAME hub in Albany got the replacements, they found the "lost" pallet and delivered them both together. WHEN THE PAPERWORK STARED REPLACEMENT DUE TO TRASPORT LOSS! Spoke with the hub regarding helping with the return and they said they could not help, even though they created the problem. My company spends in excess of $373K on LTL per year, moving forward we will NOT BE USING ESTES. Other issues using ESTES, they nickel and dime! Charge for appointments that are not requested, charge for tailgates when the facility has a dock, the list goes on…..AVOID THIS COMPANY, TOTAL RUBBISH SERVICE.
We love Estes. As rare as it is, it is inevitable that sometimes we have had issues with pick-ups / deliveries. Each time, our account rep has responded as soon as he is notified and has done all that he could to resolve the issues. Don is great and never fails to provide us with the best service possible. Beyond that, the website is easy to navigate and provides accurate information.
A delivery window of 0900-1500 is ridiculous. Do better.