So unprofessional. Was referred to them from a family friend. They told the family friend they would not charge me to come out and give me a quote, but they showed up and charged me $150. After paying anyways, no contact at all for over a month, and then I got a text saying he had the flu. For reference, this is to fix my sewer from backing up, so a pretty significant issue. Bottom line, if you don't have time to help me, don't string me along when I could be looking for help elsewhere. Do not recommend.
He is recommended by one of our neighbors. A timely assessment was made by John and scheduled the repair the next day. The repair was made in an efficient and prompt manner. Anthony also gave some helpful advise that I find very helpful especially for a first time homeowner. I would give a higher rating for more than 5 stars if I could.
Great experience overall. Both John and Anthony were very professional. John came out and assessed the job and Anthony came back and did everything we needed him to do. His prices were fair and he did a great job. I would recommend them to anyone.
We called a few times but this contractor never even had the decency, or a minimum level of professionalism to return our calls. Sorry, but nothing is more UNPROFESSIONAL IMHO! We get it, trust us, your too busy. Fine, but here is a simple solution. Onus up and hire an office manager if you are a legitimate operation (which clearly you are not) and have them return customer calls, or better yet simply answer your phone instead of non-stop VM! Pathetic. We DO NOT appreciate you leaving our family in a mess this winter season. Guess you don’t need the business though, or are too dense to understand reputation, reliability, and word of mouth are paramount to a business’s success in the long run. Sigh…some people don’t get it and never will. Oh, and to all the non-believer consumers reading this review out there we’re sure this contractor will post the atypical contractor rebuttal, something to the effect that they never got our message. Ya, sure…been around a while pall and heard that lame contractor excuse so many times it makes us want to puke. Or perhaps another canned excuse such as, “we highly value our customers and would never do something like this and we don’t even know who these people are”. Blah, blah, blah. Bottom line is we are good people, contacted you, no reply, and a TEN second return cal/VM stating we value your business, but are booked for the next XXXXX weeks would be appropriate, end of story. But then again…that’s how REAL businesses operate and you’re NOT a legitimate operation. SAD, just plain SAD.
Water originally installed by them, done after 4 yrs. Couldn’t even get them on the phone after trying for 2 days.