Working with Home Backup Systems has been a very pleasant experience. From the initial quote from Don to working with Ryan and his team, the whole process went very smoothly including their handling of the permits and WeEnergies for the gas meter upgrade required. I appreciate that they worked with me on the installation site and the plumbing and electrical layout in the basement. Clean up was great and Ryan’s follow up instructions and Service Department information was helpful. A job well done.
Outstanding experience. Very prompt and efficient. Starting with the initial meeting all the way through the install and follow-up they did not disappoint. They installed right after a snowstorm, in freezing temps. They showed us everything we needed to know. Automatic testing took place exactly when they said. We were not home but we're notified throughout the testing via text and email. Move forward one week after the install to the ice storm on 12/9; we of course lost power. 10 seconds later the generator had us back with power. We didn't even notice when the power came back on. Smoothly just switched us back. I don't know why we waited so long to do this. Excellent from start to finish! Highly recommend!
Seth, Alfredo and Jose did a great job. Seth was very helpful in handling my wife’s concerns and offer solutions to her liking. The crew worked tirelessly to complete the installation. We are very happy with our decision to use HBS.
12-22-2025 We are so happy that we went with Home Backup Systems.LLC for our whole home Generac generator purchase & installation. Learning about the system, purchasing & installation worked like clock work. The 2 installation technician were very professional, courteous and cleaned work area's up at completion. With link contected easy to monitor. Automatic testing runs as they stated. Being seniors just knowing it's there & ready when needed is a big peace of mind for us.
Great experience from bid through prep and installation. They were always available to answer questions as they came up from the initial quote to the final installation day. The installation crew we had of Seth, Jose, and Eric were great as well. Highly recommend!