I recently had a very frustrating experience with T Force Freight that I feel compelled to share. From start to finish, the service was subpar, showcasing a blatant disregard for customer satisfaction. The driver assigned to deliver a 500-pound refrigerator left it sitting on the street in front of my business and sped off instead of delivering properly. When I reached out to the dispatcher for help, I was met with indifference and a complete lack of professionalism. The driver was still on our street and visible and would not turn around to correct the problem. Instead of offering a solution, the dispatcher encouraged I simply leave a negative review, which speaks volumes about their customer service values. It's clear that they have no interest in resolving issues or ensuring that deliveries are handled properly. As this was a third-party shipper, I now have serious reservations about purchasing from any company that uses T Force Freight for their deliveries. I highly recommend thinking twice before choosing this freight service; the experience was nothing short of disappointing.
I’ve been waiting for my delivery with T-Force and this has been one of the worst experiences ever. They scheduled six different delivery appointments, and not once did they show up. Every time I called, no one seemed to know what was going on. Their customer service is completely unorganized and honestly feels like they don’t care at all. I’ve wasted days waiting for a delivery that never came. Extremely frustrating and unacceptable. I would never recommend T-Force to anyone.
I do not understand how this could’ve possibly ever happened, but one of my customers bought something I had for sale on eBay they took and they I guess engaged T force to ship it because the customer had a free local pick up for my business for something I personally had for sale online I cannot believe what this company would actually do because of their poor business practices they actually took and and this amazes me put me in collections for $1100 worth of shipping for something I never engaged them to ship so at this point, I’ve contacted the Federal Trade Commission to take and really question Bill and Bill collections who they hired to take and engage myself personally with I’ve also opened up cases with the Better Business Bureau locally here in Chicago in Miami and other places I’ve also contacted my state attorneys office and my local news to take and create cases as well. This amazes methat a company would do this. I thought this was over and actually they’ve sent me another letter so it’s time to start this back up and release the hounds of hell
I would say that they get somewhere between 1 to 2 stars because they answer their phone but if you expect them to actually arrive on the day scheduled or be within their window of time then you are in for a frustrating experience. It's best just to understand that you'll get your shipment but it won't necessarily be when you're told.
Honestly, the customer services in this company is so bad it’s almost satirical. I wouldn’t recommend them not even to my worst enemy. If your goal is for your shipment TO NOT GET DELIVERED ON TIME- use this company. If your goal is to LOSE your item and not get it delivered-USE THEM. If your goal is having to reschedule your pick up more than 5 times (literally) - USE THEM. Their shipping service should come with a warning: ‘For entertainment purposes only. Actual delivery not guaranteed. It’s insane!