Had the best experience with Drain masters to the guy on the phone and to Tony the plumber he came out and got us up and running in no time very friendly and nice. They really do treat you like family it was nice to have Tony come out same day and not charge an arm and leg. The best customer service. Thank you Tony your the best!
Highly recommend Drain Masters! I just had Tony from Drain Masters come and visit my condo because of a gas leak in my water heater. It was a same-day call, so I was already pleased with the quick scheduling and responsiveness. Tony was very friendly and incredibly helpful in diagnosing the cause of the leak and fixing it all within minutes. He also gave me a couple of pointers about the water heater (age, drainage points, etc.) but he made it clear to me that I still have a couple of years left with it and didn’t need to replace it just yet. Tony was also transparent about the current estimated cost of replacement so that I know what to expect going forward. I can’t express enough how much I appreciate honest, transparent contractors who quote you a fair price for necessary services and aren’t just trying to upsell you. It makes all the difference in keeping my business. I would 100% recommend Drain Masters, and I plan to use them for all of my future plumbing concerns going forward.
George was early and quick taking care of our plumbing issues today. He recommended a needed service and got us all the info for backflow preventer work. I would recommend the company and especially George. He did high quality work and didn’t upsell. Second time today I’ve had George and he never disappoints. Really easy to work with and efficient. Thanks again drain masters!
We had a leak in our ceiling, and Drain Masters was highly responsive. They sent out Tony within an hour of our call, and he was friendly, able to quickly diagnose the issue, and fix it on the spot. He clearly communicated what his company took care of and what was our insurance's responsibility so we could make an informed decision on how to move forward. I'd highly recommend this company!
We called Drain Masters Plumbing Company at 3pm on Labor Day due to a hideous noxious smell coming from underneath our kitchen sink behind the drywall. It was permeating the whole house so much that we had on the a/c with all the windows open and we were wearing masks. Zeek answered the phone right away, listened and then said George would be at the house in a half hour. George showed soon after and immediately diagnosed the kitchen problem and then went under our house. He also found an old 1956 cast iron pipe that was rusting and needed to be replaced. He said the $75 service call would be put toward our repairs and he would return at 10am the following day. George showed up on time the next day and Jose was not far behind. They cut through the drywall and low and behold, an amazingly rusted and decomposing old 1956 pipe was the smell culprit. George brainstormed an excellent solution and he and Jose got supplies and worked tirelessly for hours to solve our problem efficiently and with good long term results. Afterwards, Jose went under the house and performed the pipe surgery successfully and expeditiously. We are very grateful they were available on a stifling hot holiday weekend to help us. George's expertise and experience diagnosing and working through the problem and Jose's skillful execution were truly incredible to watch. We plan on using them in the future for all our plumbing needs. Drain Masters Plumbing Co prices are fair, have a 10 year warranty and they are all kind and courteous. George and Jose go the extra mile cleaning up afterwards and hauling away the old pipes and trash. These guys have decades of experience between them and George truly is the Plumbing Whisperer.