We’ve had a consistently excellent experience with B&B Transport. Their service is reliable, punctual and highly professional. Deliveries are always handled with care, communication is clear throughout the process and deadlines are met without issue. Bryan is awesome to work with. We highly recommend their services!
Horrible company, took 1000$ out my check talking about taxes 😔
The dispatchers are awesome.Keep up the good work guys.
I requested that they send someone to estimate what it would cost. They assured me they can determine that by the furniture I check off on their list. I give them a deposit, they came to put the furniture on the truck. After several pieces the head guy says I can't put anymore on bc you've reached 5000 Lbs. Had to pay an extra $500 for him to take a few more pieces and they didn't even take 1/2 of what I needed transported. I gave them a delivery date based on what the builder told me, when the date changed I called B&B to let them know the date was changed from April 15 and would let them know as soon as I knew the new date. B&B called in 4/15 to ask me where I wanted them to drop the stuff off. Extremely rude rep from B& B hung up when I explained I had notified his office the date had changed. They dropped my furniture off not at my new house and now I have to pay to have every thing to move everything again. There were items that I have taken pictures of that were broken and will have to send to the insurance company. Anyone looking to hire B&B Transportation for a move DON'T!!!! YOU WILL REGRET IT
I wish I could rate this company negatively because I would. Before making a move across the country, I first worked with Alan Douglas (moving coordinator) because he would not stop sending follow up emails, so I figured they were reliable. I REGRET NOT LOOKING UP ANY OF B&B TRANSPORTATION'S REVIEWS BEFORE BOOKING THEM. Alan told me that it would take 7-10 business days for my boxes to arrive. After I agreed to work with B&B, I stopped hearing from Alan. I left voicemails and send emails to Alan, but he never returned any calls or emails. I still have not heard from him. I'm FURIOUS with how the company's employees were trained. The customer service representatives LIED TO ME EVERYDAY when I had called them (3 straight weeks, Monday - Friday); they told me that my boxes were being picked up from the warehouse "tomorrow" more than a dozen times. IF THEY WOULD HAVE TOLD ME THE TRUTH FROM THE BEGINNING, I would not have been so upset. Finally, after 27 business days... my boxes get delivered to my house (all smushed up and bent out of shape). I have CLEARLY LABLED my boxes "fragile!" with a sharpie on bright pink scotch tape used to tape the box shut (not to mention I wrote all over the box, "fragile!" "very fragile!". The first box I open has broken glass and a broken durable vase. I am not going to try to fight this company and get my money back - I just want everyone to know my experience with this company, so they can avoid broken items and an outrageously delayed ETA. IF this is how my things were going to be treated and was going to take this long, B&B needs to tell their customers AHEAD OF TIME, so I can clearly choose another company. THIS COMPANY DOES NOTHING BUT LIE AND DECEIVE THEIR CUSTOMERS.