Absolute disaster. 16 days for 1 piece from MO to NC. Offered to pickup from delivering terminal but they had given it to a local cartage company that cannot be reached. Never again will I use ABF.
Had a shipment that was supposed to deliver days ago. I called about it and was told that they have had several drivers that were not working. I was also told that they will not deliver the shipment today. I offered to come pick it up at the terminal. I was told that pick up is not possible because no one will be there until late this evening. I ask why I was not notified several days ago? They offered no explanation other than no drivers were available. This is totally unacceptable customer service!
Don't miss the driveway! It doesn't really look like a street at the corner, as the city used alot of straight Portland cement for road base instead of blacktop. The road is literally right next to the highway. The guys were nice and easy to deal with. I waited 1 minute for the driver to grab my delivery and move it to my trailer, after the 5 minutes it took to sign papers. Scott was awesome. Great place.
They were late to drop off my trailer because of "staffing issues". I spent nearly 20 minutes giving detailed instructions on where and how I would like the trailer positioned because I would not be present when it would be being dropped off. Well to little surprise it was not where I asked it to be. The driver Steve says "if I were gonna do this this is how I'd do it" and proceeded to place the truck where HE thought it should go. All this time he is telling this to my 77 year old grandmother who is trying to relay to him that I wanted the truck in a very specific place for a reason, but Steve knew better. Fast forward from that Friday to the following Monday, I call to have the trailer picked up well, it isn't, Tuesday comes still have a trailer, Wednesday comes and goes, still have a trailer. Thursday morning Steve shows back up. My grandmother is outside and expresses to him again my specific instructions on how I would like him to remove the trailer. I have a conduit pipe and septic system that are about 40 yards apart from each other giving a plenty large enough area to place or remove a 28' trailer from 8 acres of property. My instructions where specific, do not ruin my septic or my conduit pipe I don't care about the grass. Well Steve says he knows what he is doing and doesn't need to be told. Steve decided that driving over my conduit pipe was fine and he was just gonna go ahead and do that because, "he knows what he is doing" well now I have a smashed conduit pipe in a house I just bought last week! Thanks Steve and ABF for your outstanding ability to follow directions 👏 F GRADE for STEVE, if he shows up with your trailer ur better off sending him away before he ruins something on your property.
I finally received a shipment for an item I ordered 6 months ago for our home build that wasn’t anticipated to ship until April. I was not prepared for an early shipment with neither myself or the builder there to receive it. Mike called me ahead of time for my delivery and I expected to just be denied delivery because I wasn’t prepared. However, Mike went above and beyond and after giving instruction on how to get through the gate and a drop location that was secure until I could get home to tend to it. He carefully unloaded my skid in the loose gravel with his pallet jack (next to impossible) and followed up with me to verify the delivery. I couldn’t have asked for better service!